Returns
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FAULTY RETURNS
We’re so convinced by our range of protective footwear that our product guarantee covers the entire V12 range for 200 days against manufacturing defects from date of user purchase. (This guarantee does not cover footwear damaged by abuse or which has been used for a purpose for which it is not suitable. This does not affect your statutory rights).
For any faulty return requests, please contact sales@v12footwear.com.
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NON-FAULTY RETURNS
For any non-faulty returns, we offer a 30-day return window policy from date of purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a non-faulty return, you can contact us at sales@v12footwear.com providing your order number and reason for return. Upon receipt of this email and approval of the return, we will provide the required returns paperwork and instructions on the return address.
Please note:
- Items sent back to us without first requesting a return will not be accepted.
- You are welcome to use the postage service of your choice, however we advise to use a registered/tracked service as we are unable to compensate for loss or damage in transit.
- The costs to the return the parcel are applicable to the customer.
Damages and issues
Please inspect your order upon reception and contact us immediately via sales@v12footwear.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer exchanges. You will need to return the item you purchased, and make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take up to 10 working days for your bank or credit card company to process and post the refund.
